From a Jake Wilson press release:

Jake Wilson, the online motorcycle parts and accessories retailer, has been awarded the Bizrate Platinum Circle of Excellence. Although this marks the fourth year that Jake Wilson has been distinguished with the Circle of Excellence award, it is the first time that the company has achieved the platinum level.

Jake Wilson works vigorously with third-party company Bizrate in order to collect unbiased reviews from customers based on their shopping experience. Bizrate’s rigorous standards for achieving the Platinum Circle of Excellence include achieving an average customer score of 9.0 (out of 10.0) across seven core categories: Overall Satisfaction, Product Selection, Ease of Finding, Likelihood to Buy Again, Product Met Expectations, On-Time Delivery and Satisfaction with Customer Support.

Of Bizrate’s network of thousands of online retailers, only 1.7% achieved this distinction in 2014. Although this was Jake Wilson’s first year among the elite platinum-level retailers, the company joined the ranks with impressive results. For example, not a single platinum-level retailer achieved a higher overall satisfaction rating than Jake Wilson did. In fact, Jake Wilson holds this distinction for several of the seven customer satisfaction indicators.

“We work hard to provide our customers with a high level of service. It’s one of the ways we distinguish ourselves from our competitors,” said Dan Thomas, CEO of Jake Wilson. “It is truly an honor to be recognized for our efforts with the Bizrate Platinum Circle of Excellence. We will keep working hard to achieve this award year after year.”

With the slogan Everything Street, Jake Wilson offers a variety of parts and accessories for sport bikes, cruisers and touring motorcycles. There were only two online retailers from the powersports industry that were awarded the Platinum Circle of Excellence in 2014.

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